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FAQs

Lion Safety Online Ordering

As of 1st May 2022, our old shop (https://shop.lionsafety.co.uk/) will no longer work. This means that you will have to use the new web portal (https://portal.lionsafety.co.uk/).
The web portal is an optimised account experience, designed to make ordering simple.

Do I have to create a new login on the portal site?

If you have been using the https://shop.lionsafety.co.uk/, and you have a live credit account with Lion Safety, then please email sales@lionsafety.co.uk and request to be set up on https://portal.lionsafety.co.uk/. If you don’t have a live credit account, you can register online to create an account.

What should I do if I have received a login email?

You will have received an email to set up login details because you will need to transfer across to the new web portal to continue to get access to your account. You will still be able to access order history and previous orders online. If you ignore the email and don’t set up a new account, you won’t get access to your account, as the old webshop will close as of 1st May 2022. 

What should I do if I haven’t received a new login email?

Please reach out to sales@lionsafety.co.uk to get this actioned. 

What is the difference between the shop and the portal?

The new web portal (https://portal.lionsafety.co.uk/) is replacing the old webshop (https://shop.lionsafety.co.uk/) and is now the main place to access your account with Lion Safety online. The reason both may have been accessible is that some accounts took longer to transfer, and access was required by some users to the old platform. From the 1st of May, the old site will no longer be accessible. If you haven’t set up your login details to the new site via the email you will have received, it would be advisable to do so. If you haven’t received an email, please check your junk mail or email filters first, and then reach out to sales@lionsafety.co.uk to get set up. 

How should I request access to my existing Lion Safety account?

Please reach out to sales@lionsafety.co.uk and request to be added to the Portal. 

My credentials for the shop don't work on the new portal - what should I do?

Your old credentials for the old webshop won’t work in the new web portal. If you have not received an email with a link to set up new details, please reach out to sales@lionsafety.co.uk to get this actioned. 

I work for a Public Sector organisation, can I get a login to view our account and products online?

Yes, just like any of the Private sector clients we work with, you can get access to viewing your account online and raising orders. However, depending on the procurement policy for your organisation you may have restrictions in place on how you can order. You will be required to input a Purchase Order number at checkout for invoicing purposes. 

How can I access to the integra.pack functionality to access uniforms and PPE?

The integra.pack functionality on the old platform has now been replaced by the Personnel Pack module on the new Portal. This new module includes a raft of additional functionality and more control over ordering PPE & uniforms for your staff. 

To access this once logged in, navigate to My Account. Select the area called Personnel Packs.  

You can either set this up for yourself or ask for one of the team to guide you through the set-up process. 

Can users order their own uniform and PPE?

Yes. Once the users are set up on the Personnel Pack, they will be sent an email asking them to set up login details. These users will have access to a restricted catalogue of products, which are set up in the Personnel Pack module by a supervisor/approver.

These users will have the same ordering experience as anyone else except the products will be restricted to what you choose and they’ll also be able to get delivery to an address of their choice.

This module has the capability to set up spend limits and approval mechanisms which allow for greater control of spend. You can either attribute points value or show contract agreed pricing for items.

You can also set up different product lists by department, which allows your company to ensure staff choose the correct uniform and PPE.

Will user data be transferred to the new site under Personnel Packs?

No, there is no direct transfer of data between the old webshop and the new portal.

The portal allows key staff involved in approval to add or remove users by import CSV files or manual entry. This is limited to user details, contact information, and approval settings for the Personnel Pack module.

Any order history for integra.pack users on the old webshop will not be transferred. However, it will be visible in Order History for supervisors and approvers.

Upon request, Lion Safety can provide detail of order history in an Excel format, which will include who the uniform/PPE was for if this was entered into the old webshop.

For more information, please reach out: sales@lionsafety.co.uk.

Can the new web portal integrate with our eProcurement system?

Yes, we integrate with over 180 different eProcurement software systems. To help us identify what type of connection you might require, email us at sales@lionsafety and one of the team will be in touch. 

Do you offer Punchout as a service for your portal?

Yes, we currently offer Punchout as a service for our portal.

Please contact your Account Manager directly or email sales@lionsafety.co.uk to learn more.

Can I change my email address for logging in?

Yes:

  1. Navigate to My Account 
  2. Select Account Details.
  3. Scroll down to the email address and update details 

Where do I find details about order history online?

  1. Navigate to My Account
  2. Select Orders  
  3. Here you will see a table with all orders from your account. You will be able to click on the orders and navigate through to the order itself, view order lines, and deliveries and invoices. Credits will also show online here too. 

How do I find my organisation's branded PPE online?

  1. Use the search bar to search for your company name, this will bring up any branded items. 
  2. Click on the category showing Corporate Branding 

How do I request a quote online?

  1. Find the products you want
  2. Next to the ‘Add to Basket’ button, select the ‘Add to Quote’ button.
  3. Repeat first 2 steps for any other products you wish to be quoted for.
  4. Go to ‘Basket’
  5. Follow the checkout process to submit your quote request.

OR

  1. From your ‘Basket’, select ‘Move to Quote’ for the item you wish to be quote for.
  2. If you have other items in your ‘Basket’ that you wish to purchase instead of quote, you will have the functionality to proceed to checkout for the order and the quote simultaneously.
  3. Follow the checkout process to submit the quote and/or order.

The quote will be submitted to Lion Safety and one of the team will review and submit pricing within 1 working day. You will receive a “Quote Successful” email to confirm your special pricing once the quote has been updated.

Can I store Credit Card details online for easy use next time?

Yes. In order to store credit card details, you will first need to place an order and pay with the card you intend to save. You will be prompted to save these details when checking out for the first time.

This information will be stored for reference in the ‘My Account’ section of the portal.

How do I edit the delivery addresses on my account?

  1. Navigate to the ‘My Account’ section of the website.
  2. Select ‘Account Details’
  3. Edit your account details and delivery address as required.

I can't find what I'm looking for online. What should I do?

We’re sorry you can’t find what you’re looking for. You can choose either of the following options to get in touch:

  1. You can reach out to us by emailing sales@lionsafety.co.uk
  2. Use the webchat to message a real human being
  3. Call us on 01324 474 744

If you have a question that was not answered below, get in touch with us by emailing sales@lionsafety.co.uk.